CX Process Analyst (she/he/they) - LATAM
RemoteBuenos Aires, Buenos Aires, ArgentinaCustomer Service Team
Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.
Customer Experience @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.
We are looking for a Process Analyst to optimize and elevate the overall customer experience by leveraging data-driven insights, enabling strategic decision-making, and fostering a customer-centric culture within the organization.
Expected outcomes & responsibilities
Passionate about analyzing businesses processes, process optimization and digitalization.
Engages directly and proactively with business areas to understand business objectives and main issues.
Proactively seeks and recommends solutions to the challenges of the business areas thinking in a scalable way
Define kpis and points of control for the process
Generate and maintain process flowcharts and documentation, available for the companies areas
Monitors and ensures adherence to established processes
Analyze requirements to solve complex business problems through technologies and systems. Research and development of new technological tools
Define metrics to evaluate the performance of the processes and the impact of the improvements implemented in the projects
Negotiate and mediate with the business area to align action plans
Assists the business areas in implementing best practices for organization, delegation, decision making and team structure to improve efficiency
Excellent written and verbal communications skills
Excellent negotiation skills
Strong experience analyzing and improving cross functional business processes
Proactivity in taking ownership of projects and issues
Capability to manage several projects, areas and stakeholders
Experience creating process flows and documentation
Experience defining KPIs and Dashboards
Fast paced execution and delivery
2 to 3 years of experience as a business process analyst or similar role
Knowledge on Agile methodologies, Six Sigma, Lean, BPM, Project Management, Design thinking and Digital transformation desired
What we offer:
Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
Opportunity to grow and develop both professionally and personally.
Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
Openness to new ideas and initiatives.
Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!
We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!