Business Operations Director

About Trafilea

Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.

With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.

We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.

Why Trafilea

We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.

🚀 We build and scale our own brands.

🦾 We invest in AI and automation like few others in eCom.

📈 We test fast, grow fast, and help you do the same.

🤝 Be part of a dynamic, diverse, and talented global team.

🌍 100% Remote, USD competitive salary, paid time off, and more.

Job Responsibilities

At Trafilea, growth creates complexity. Your job will be to turn that complexity into clarity, focus, and execution.

We’re looking for a PPAEC & Business Excellence Director to act as the execution architect of the company—designing the operational framework that turns strategy into clear priorities, accountable initiatives, and measurable results.

You’ll work across Growth, Tech, Operations, and Finance, partnering with senior leadership to simplify our strategic portfolio, strengthen execution discipline, improve processes, and accelerate AI and automation adoption across the organization.

• Design, evolve, and own Trafilea’s operational framework, connecting strategic planning, execution governance, portfolio management, and process excellence.

• Translate company strategy and OKRs into clear initiatives with owners, success criteria, milestones, dependencies, and measurable outcomes.

• Own visibility and governance across the strategic initiative portfolio, prioritizing high-impact work and eliminating unnecessary complexity.

• Strengthen Quarterly Planning, aligning company priorities, team roadmaps, resources, and execution capacity.

• Build dashboards, KPIs, and governance routines that give leadership clear visibility into execution, risks, progress, and results.

• Identify operational bottlenecks and redesign processes to improve speed, collaboration, transparency, and execution reliability.

• Lead and develop the PMO, Process, and Audit teams, building stronger execution capabilities and accountability.

• Act as a strategic execution partner to senior leadership, driving cross-functional alignment across Growth, Tech, Finance, and Operations.

• Drive AI adoption and automation across planning, reporting, execution tracking, and operational workflows to improve efficiency and scalability.

• 10+ years of experience in strategy, operations, transformation, program leadership, or similar roles.

• Proven experience leading PMO, Business Operations, Process Excellence, or transformation teams.

• Experience designing and implementing operational frameworks, execution systems, or governance models at scale.

• Strong track record managing complex, cross-functional strategic initiatives across multiple teams and senior stakeholders.

• Experience operating in fast-growing, complex, and fast-paced environments.

• Strong strategic thinking, structured problem-solving, and analytical capabilities, with a data-driven approach to decision-making.

• Proven ability to simplify complexity, prioritize high-impact initiatives, and improve organizational efficiency and execution discipline.

• Strong executive stakeholder management and cross-functional leadership skills, with the ability to drive alignment and accountability.

• Experience in DTC eCommerce, consumer brands, retail, performance marketing, technology companies, or top-tier consulting with a consumer/operations focus is highly preferred.