Inbound & Returns Analyst (she/he/they) - LATAM Based

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Operations @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for an Inbound and Returns Analyst to be the area’s analytical reference, in order to provide visibility about the performance of our 3PLs. Revolutionize inbound and returns logistics processes, leveraging technology, process optimization, and cross-functional collaboration to drive cost savings and operational excellence in our 3PL operations.

Expected outcomes & responsibilities

• Be the area’s analytical reference, in order to provide visibility about the performance of our 3PLs
• Controlling 3PLs and internal performance on Inbound and Returns Processes
• Understand in-depth our end-to-end operations in order to develop new reports and KPIs that help us drive continuous improvements
  
• Manage different projects together with internal and external teams.
• Inbound Management
  • 3PL Control, Reporting and Touchbase
  • Manage Marketplace Inbounds
  • Analyze, report, and help solve Inbound issues
  • Contribute to developing standard procedures to request credits/penalties to vendors.

• Returns Management
  • Controls the Returns Management Authorization

Experience/ Qualifications

• At least 3 years of experience in logistics operation 
• At least 1 year of experience handling reverse logistics
• Knowledge of supply chain processes and understanding the main processes in a logistics warehouse.
• Excel proficient - data analysis (Advanced level)
• Nice to have: Knowledge of Tableau and Power BI 
• Strong grasp of English language, including spoken and written
• Good problem-solving skills and confidence when facing challenges
• Continuous learning and growth mindset
• Good interpersonal & communication skills; positive work attitude
• Good analytical and problem-solving skills.
• Able to have the right follow-up and monitoring of action items and KPIs
• A responsible team player who works well with others
• Able to make good decisions independently

What we offer:

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.

• Opportunity to grow and develop both professionally and personally.

• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

• Openness to new ideas and initiatives.

• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!
  

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