Senior Operations Manager | APAC (China-Based)

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Operations @ Trafilea. At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Senior Operations Manager - China. Join us on a mission to redefine how global apparel production operates — blending process discipline, AI integration, and real accountability across regions. Drive execution excellence and transformation across production, quality, and product development by embedding AI-powered systems, SOP governance, and vendor capability frameworks.

Expected outcomes & responsibilities

• Key Outcomes:
  ✅ Execute full yarn nomination projects with >80% on-time production in <45 days.
  ✅ Co-own TP Pass-Off implementation across QVC, DTC, and other programs.
  ✅ Build and maintain an audit-ready SOP dashboard integrated with Asana/Jira.
  ✅ Develop a Vendor Capability Matrix to match factory strengths with product complexity.
  ✅ Create an AI Utilization Index per function (PD, Production, QC).
  ✅ Lead quarterly SOP renewals and institutionalize process governance.
  ✅ Evaluate factories’ readiness for AI-powered workflows and digital sample validation.

• Accountabilities

  ✅ Leadership & Coaching: Mentor China and global teams, ensure clear goals and high performance.

  ✅ Process Discipline: Enforce SOPs, TOF rituals, and structured communication.

  ✅ Transformation Execution: Drive AI, automation, and performance scorecard adoption.

  ✅ Cross-Regional Collaboration: Connect China, LATAM, and US teams for seamless execution.

  ✅ Vendor Strategy: Optimize the factory base, ensuring reliability, cost efficiency, and compliance.

  ✅ Reporting & Governance: Deliver AI-enhanced compliance reports and lead quarterly reviews.

Experience/ Qualifications

• 7–10+ years in apparel production or operations

• Proven experience managing PD, QC, and sourcing functions

• Strong project/change management and reporting skills

• Familiar with Asana, Slack, and workflow automation tools

• Exposure to AI tools and digital transformation initiatives

• Cultural fluency across East and West
  

Nice to Have:

• Startup or eCommerce experience

• Mandarin (basic) or experience leading Chinese teams

What we offer:

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.

• Opportunity to grow and develop both professionally and personally.

• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

• Openness to new ideas and initiatives.

• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!
  

We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!