Zendesk Admin & AI Specialist

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Zendesk Admin & AI Specialist, a position focused on Zendesk and to efficiently manage and optimize Zendesk workflows, queue management, and AI integrations while collaborating with cross-functional teams to enhance customer support operations.

Experience/ Qualifications

• Zendesk Certified Administrator (Required)

• Expertise in Zendesk automation, triggers, and queue management

• Experience with Zendesk AI setup and integrations

• Strong analytical and problem-solving skills

• Excellent communication and collaboration abilities

• Proficiency in reporting and presentation creation

• Ability to document workflows and process improvements

What we offer:

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.

• Opportunity to grow and develop both professionally and personally.

• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.

• Openness to new ideas and initiatives.

• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more!

We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now!